Terms & Conditions

Lorvelle Co — United Kingdom

1. About Us

Lorvelle Co ("we", "us", "our") is an online jewellery retailer operating at lorvelleco.com (the "Website"), serving customers in the United Kingdom.

You may contact us at any time:

Email: support@lorvelleco.com
Website: lorvelleco.com/pages/contact-us

---

2. These Terms

These Terms and Conditions ("Terms") govern your use of our Website and the purchase of products from us. They form a legally binding agreement between you (the customer) and Lorvelle Co.

We may update these Terms from time to time. The version in force at the time you place your order will apply to your purchase. We recommend saving or printing a copy for your records.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

---

3. Eligibility

By placing an order on our Website, you confirm that:

• You are at least 18 years of age;
• You are a consumer purchasing for personal, non-commercial use;
• You are located in the United Kingdom; and
• The information you provide is accurate and complete.

We reserve the right to decline orders at our sole discretion, including in cases of suspected fraud or abuse.

---

4. Our Products

We take care to describe and photograph our products as accurately as possible. However, please note:

• Colours may appear slightly different on screen depending on your device's display settings;
• Product images are for illustrative purposes only and minor variations may occur;
• All dimensions and specifications are approximate unless otherwise stated.

Our products are sold as jewellery items and are not intended for use as children's toys or accessories for persons under 3 years of age unless explicitly stated.

Under the Consumer Rights Act 2015, all goods we sell must be of satisfactory quality, fit for purpose, and as described. If a product does not meet these standards, please refer to Section 10 (Faulty or Incorrect Items).

---

5. Pricing and Payment

All prices on our Website are displayed in British Pounds Sterling (GBP) and include VAT where applicable.

We take care to ensure our prices are accurate. In the unlikely event that a product is incorrectly priced:

• If the correct price is lower than displayed, we will charge you the lower amount;
• If the correct price is higher than displayed, we will contact you before processing your order and give you the option to proceed at the correct price or cancel.

Payment is required in full at the time of placing your order. We accept major credit and debit cards and other payment methods as displayed at checkout. All transactions are processed securely by our payment providers.

We will not accept your order until payment has been successfully authorised.

---

6. Order Acceptance

Placing an order on our Website constitutes an offer to purchase. Your order is not confirmed until we send you an Order Confirmation email.

We reserve the right to decline or cancel any order for reasons including (but not limited to):

• A product becoming unavailable after your order was placed;
• An error in the product description or price;
• Suspected fraudulent activity;
• Failure to pass payment authorisation.

If we cancel your order after payment has been taken, we will issue a full refund within 5 business days.

---

7. Delivery

We ship to addresses within the United Kingdom. Estimated delivery timeframes are provided at checkout and in your Order Confirmation email. Please note that delivery times are estimates and not guaranteed.

We are not responsible for delays caused by events outside our control, including but not limited to customs processing, postal service disruptions, extreme weather, or public holidays. In such cases, we will notify you as soon as practicable and fulfil the order as quickly as possible.

If your order has not arrived within 30 business days of your Order Confirmation, please contact us at support@lorvelleco.com and we will investigate promptly.

Risk of loss and title for products passes to you upon delivery to your specified address. We are not liable for items lost or damaged after delivery has been confirmed.

For full details on delivery options, costs and timeframes, please refer to our Shipping Policy.

---

8. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is known as your "cooling-off" right.

To exercise your right to cancel, you must notify us clearly within the 14-day period by:

• Emailing us at support@lorvelleco.com with your order number and a clear statement that you wish to cancel; or
• Using our Contact Form.

Following cancellation:

• You must return the item(s) to us within 14 days of notifying us of cancellation;
• Items must be returned in their original, unworn condition, with all original packaging;
• You are responsible for the cost of return postage unless the item is faulty or incorrectly sent;
• We will issue a full refund — including your original standard delivery charge — within 14 days of receiving the returned goods, or within 14 days of you providing proof of return postage, whichever is earlier.

For full details, please refer to our Returns & Refunds Policy.

---

9. Returns and Refunds

Outside of your statutory cooling-off period, we accept returns of items that are faulty, damaged, or materially different from their description. Please refer to our Returns & Refunds Policy for full details on how to initiate a return and the conditions that apply.

We do not accept returns of unwanted items outside of the 14-day cooling-off window unless the item is defective.

---

10. Faulty or Incorrect Items

We stand behind the quality of every product we sell. If your item arrives faulty, damaged in transit, or is not what you ordered, you are entitled to a remedy under the Consumer Rights Act 2015:

• Within 30 days of delivery: You may request a full refund, a repair, or a replacement — at your option;
• After 30 days and up to 6 months: We will attempt a repair or replacement. If this is not possible, we will offer a partial or full refund;
• After 6 months: You may still have rights, but the burden of proof shifts to you to demonstrate the fault existed at the time of purchase.

To report a faulty or incorrect item, please email support@lorvelleco.com within the relevant period, including your order number and photographs of the item and any packaging.

---

11. Promotions and Discount Codes

From time to time, we may offer promotional discounts or voucher codes. Unless stated otherwise:

• Discount codes are single-use per customer and may not be combined with other offers;
• Promotions apply only to eligible products as specified;
• We reserve the right to withdraw or amend any promotion at any time without prior notice;
• Codes have no cash value and cannot be exchanged for cash.

---

12. Gift Cards

Where we offer gift cards or store credit:

• Gift cards are valid for 12 months from the date of purchase;
• They may not be exchanged for cash and are non-refundable;
• Lorvelle Co is not responsible for lost or stolen gift cards.

---

13. Intellectual Property

All content on this Website — including text, images, logos, graphics, product photography and design — is the property of Lorvelle Co or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify or use any content from this Website for commercial purposes without our prior written consent.

---

14. Use of Our Website

You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Attempt to gain unauthorised access to our systems or data;
• Transmit any harmful, fraudulent, or misleading content;
• Use the Website in any way that disrupts its normal operation.

Our Website is provided on an "as is" basis. We do not guarantee it will be available at all times or be free from errors. We reserve the right to suspend or withdraw access to the Website without notice.

---

15. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

Subject to the above, we shall not be liable for:

• Any indirect, consequential, or special losses;
• Loss of profits, business, or opportunity arising from your use of our Website or products;
• Losses caused by events outside our reasonable control.

Our total liability to you in connection with any order shall not exceed the price paid for the relevant product(s).

Your statutory rights as a consumer under UK law are not affected by these Terms.

---

16. Privacy

Your use of our Website and purchase of products are also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

---

17. Cookies

We use cookies and similar technologies on our Website. For details, please read our Cookie Policy.

---

18. Complaints and Dispute Resolution

If you are unhappy with any aspect of your purchase or our service, please contact us in the first instance:

Email: support@lorvelleco.com

We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an Alternative Dispute Resolution (ADR) scheme or seek recourse through the courts of England and Wales. You may also use the EU Online Dispute Resolution platform, accessible at ec.europa.eu/consumers/odr.

---

19. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

---

20. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Returns & Refunds Policy and Shipping Policy, constitute the entire agreement between you and Lorvelle Co in relation to your use of the Website and purchases made through it.

Last updated: May 2026