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Shipping Policy
Lorvelle Co — United KingdomWe ship every order with care, ensuring your jewellery arrives beautifully presented. This page explains everything you need to know about delivery times, costs and what to do if something goes wrong.
1. Where We Ship
We currently ship to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland.
We are unable to ship to PO boxes, BFPO addresses or forwarding addresses at this time. If your address has any special delivery requirements, please Contact Us before placing your order.
2. Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or UK public holidays will begin processing on the next business day.
You will receive an email confirmation when your order has been dispatched, which may include a tracking reference where available.
Business days are Monday to Friday, excluding UK public holidays. Orders are not processed or dispatched on weekends or public holidays.
3. Delivery Options & Timeframes
We offer the following delivery options at checkout:
| Delivery Option | Estimated Timeframe | Cost |
|---|---|---|
| Express Shipping | 2–4 business days from dispatch | Displayed at checkout |
| Free Shipping | 3–6 business days from dispatch | Free on qualifying orders |
Delivery timeframes are estimates, not guarantees. Occasional delays may occur due to high order volumes, carrier capacity, or circumstances outside our control. We appreciate your patience.
If you have not received your order within 30 business days of your dispatch confirmation, please Contact Us and we will investigate promptly.
4. Order Journey
Here is what happens after you place your order:
-
Order confirmed You receive an Order Confirmation email. Payment is authorised. -
Order processing (1–3 business days) Your order is prepared and quality-checked before dispatch. -
Order dispatched You receive a Dispatch Confirmation email with your tracking reference, where available. -
In transit (3–6 business days) Your order is on its way. You can track progress using the link in your dispatch email. -
Delivered Your jewellery arrives, beautifully packaged and ready to enjoy or gift.
5. Order Tracking
Where tracking is available, a tracking reference will be included in your Dispatch Confirmation email. You can use this to monitor the progress of your delivery via the carrier's website.
Please note that tracking information may take up to 48 hours to update after dispatch. If you have not received a dispatch email within 5 business days of your order confirmation, please check your spam folder and then Contact Us.
6. Delivery Address
Please ensure your delivery address is complete and accurate at the time of placing your order. We are unable to redirect parcels once dispatched.
Lorvelle Co cannot be held responsible for non-delivery or delays resulting from an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an incorrect address, we will contact you to arrange re-delivery. Additional shipping charges may apply.
7. Delays & Circumstances Beyond Our Control
Occasionally, deliveries may be delayed due to circumstances outside our control, including:
- Extreme weather conditions;
- Industrial action by postal or courier services;
- Customs or import inspection processes;
- UK public holidays or postal surges (e.g. Christmas, Valentine's Day);
- Global supply chain or logistics disruptions.
In such cases, we will fulfil your order as quickly as possible and will keep you informed where we are able to do so. These events do not affect your statutory rights as a UK consumer.
8. Lost or Missing Parcels
If your order has not arrived within 30 business days of your dispatch confirmation, please Contact Us with your order number. We will investigate with the carrier and, where confirmed lost, offer you a replacement or a full refund in accordance with your rights under the Consumer Rights Act 2015.
Please note that we are unable to investigate missing parcels until 30 business days have elapsed from the dispatch date, as carriers require this period before classifying a parcel as lost.
9. Damaged in Transit
If your order arrives visibly damaged, please:
- Take photographs of the outer packaging and the item before opening fully;
- Contact us within 48 hours of delivery via Contact Us, including your order number and photos.
We will arrange a replacement or refund promptly. Please refer to our Returns & Refunds Policy for full details on your rights.
10. Packaging
Every Lorvelle Co order is dispatched in protective, discreet outer packaging. Your jewellery is presented inside our signature branded packaging, making it perfect for gifting. If you would like to include a personalised gift message, you may add this during checkout where the option is available.
11. Contact Us
For any queries about your delivery, please get in touch and we'll be happy to help.
Email: support@lorvelleco.com
Contact form: lorvelleco.com/pages/contact-us
We aim to respond to all enquiries within 2 business days.
Last updated: May 2026
