FAQS – Lorvelle Co

Orders

Below are some of are common questions about orders

How do I place an order?

Simply browse our collections, add your favourite pieces to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with your order details. If you don’t receive it within a few minutes, please check your spam or junk folder.

Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address. Please contact us as soon as possible at support@lorvelleco.com.

Can I cancel my order?

We begin processing orders shortly after they are placed. If you need to cancel your order, please contact us immediately and we’ll do our best to assist.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you ship internationally?

Yes — we currently offer worldwide shipping.

When will my order be shipped?

Orders are typically processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

How long will delivery take?

Delivery times vary depending on your location. Estimated delivery times are shown at checkout and in your shipping confirmation email.

What is your return policy?

We accept returns within 14 days of delivery for eligible items in their original condition. Please contact our support team before returning any items.